Frequently Asked Questions

Walk-In Services

• If a patient does not have symptoms, can they walk-in and be seen today? Yes
• If a patient has symptoms, can the patient walk-in and be seen today? Yes
• If the patient has a referral card from a physician, the health department, or other
  healthcare provider, will they be seen as a walk-in patient TODAY? Yes

Appointments

• Does the clinic see patients by appointment? No. Appointments are not given.  Services are available on a walk-in basis only.
• How late can a patient come in and be seen the same day? 3:30 PM
• How long should a patient expect to wait to start the intake process? Less Than 1 Hour
• How early does a patent have to get there to ensure being seen 8:00 AM
• How long should a patient expect to wait to complete the visit? Less than 1 Hour

Fees

• Are services provided at a flat fee? Yes
• Is insurance, MediCare or other third party billing accepted? No

Services

• Is childcare offered while a patient is being seen for STD services? No
• As part of STD services, is pregnancy testing offered? Yes
  If yes, what is the cost? $5.00
• How long does it take to get pregnancy test results? Results are given the same day
• Can I get tested for Hepatitis Type A? No
• Can I get tested for Hepatitis Type B? No
• Can I get tested for other types of Hepatitis? No
• Can I get vaccinated for Hepatitis Type A? No
• Can I get vaccinated for Hepatitis Type B? Yes
  If yes, what is the cost? No cost
• Do you offer pharmacy services on site? Yes

Languages Spoken by Staff

• What languages are spoken by staff? English, Spanish and Haitian Creole
• Are staff available for translating to ensure a patient gets correct, accurate medical
  information? Yes

Other Services

• Do you have speakers on STDs available for churches, schools, clubs? Yes
  If yes, who is the contact? Call 407.665.3248 for more information.
• Are STD pamphlets/literature available? Yes

STD Case Reporting

• Is there a different mailing address (or phone/fax) for physicians reporting cases of sexually transmitted diseases, from the address given above? No